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Customer Satisfaction Survey
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Los Osos Auto Body thanks you for your business.
Our customer’s feedback is VERY IMPORTANT TO US!
Please take a moment to complete our customer survey so that we can continue providing the best service possible


       
 

First Name:

space
 

Last Name:

 
 

pHONE nUMBER:

  -
 

E-Mail Address:

 
space

Month & Year of Service:

  (ex. 06/2009)
 

Name of Service representative:

 
     
 
1.

Were you satisfied with how you were greeted when you first arrived at the repair center?

1 2 3 4 5 6 7 8 9 10

very dissatisfied

extremely satisfied

 
2.

Were you satisfied with the quality of the repair?

1 2 3 4 5 6 7 8 9 10

very dissatisfied

extremely satisfied

 
3.

Were you satisfied with the cleanliness of your vehicle?

1 2 3 4 5 6 7 8 9 10

very dissatisfied

extremely satisfied

 
4.

Were you satisfied with the way you were treated by the service representative?

1 2 3 4 5 6 7 8 9 10

very dissatisfied

extremely satisfied


5.

Were you kept adequately informed during the repair process?

1 2 3 4 5 6 7 8 9 10

very dissatisfied

extremely satisfied


6.

Was your vehicle ready when promised?

Yes No
If No, How Many Days Late:


7.

After the repair, was it necessary to return your vehicle for additional work?

Yes No
 
8.

As a result of this experience, would you refer the shop to family & friends?

Yes Maybe No

 
9.
Were you satisfied with the way your insurance company handled your claim?
Yes No
 
10.
How did you select the Los Osos Auto body?
 
11.
If you have additional comments, please include them in this area.

 

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